Covid-19 Statement 10/8/2021
To all our fantastic customers,
These last few weeks and months have past by us in the shop in a blur! To say we have been the busiest we have ever been, only just begins to describe it.
This has been an unforecastable event for not just us, but the bike industry. As a result of the demand to get outdoors on bikes, we have sold an entire years’ worth of stock in the matter of months.
However, although this has been great news for us short term, it has its own problems.
The supply of bikes has dried up whilst we wait for 2021 model year bikes to be produced. We have placed orders with all our bike brands and will have bikes coming back into stock. These bikes however will be arriving with us in small batches.
We’re urging all our customers to let us know if you or anyone you know is interested in a new bike to come and have a chat with us.
We can then match up your ideal bike against a bike we have on order or get on order ASAP.
The other problem that has produced is with a lack of new bikes to purchase, we have a been incredibly busy repairing bikes.
We are still operating our first come, first served approach as otherwise, we’d be booking for sometime in November!
We can normally turn bikes around in 7-10 days from drop off. However, we’re are seeing a shortage in spare parts and this can massively slow us down.
In order to keep this turnaround time manageable, we’re limiting our hours.
We’re open 9am to 1pm Monday to Saturday.
This allows us to work uninterrupted in the afternoon, and in the unlikely event we’re up to date, have an afternoon off to avoid burn out.
If you are a new customer wishing to discuss a bike purchase or accessories order.
Please contact us on firstname.lastname@example.org, or phone us 01425 482797 during our opening hours. (Monday to Saturday 9am to 1pm)
Remember please ride sensibly, take the route less travelled and if coming to see us follow the government guidance.
Thank You All Once Again
Mike, Martin, James and Mark