To All Our Fantastic Customers
This has been a strange and challenging time for us, and unfortunately will continue to be for some time.
Demand for bikes and parts has skyrocketed. Estimates from cycle trade bodies have thrown around figures of anywhere from 50% to 150% growth in demand.
When you consider most bike and parts factories work at approximately 90% to 95%, it is clear that no amount of overtime will fill the void.
This also applies to component manufacturers, with some big-name brands closing their order books to any new orders.
We have already placed our orders for this year and 2022. We currently have over 800 bikes on order. These bikes unfortunately have staggered delivery dates, all the way through until 2023.
We are urging all our customers to let us know if you, or anyone you know is interested in a new bike to come and have a chat with us.
We can then match up your ideal bike against a bike we have on order or advise you on dates if you’re after a specific model.
This lack of new bikes to purchase, does mean we have a been incredibly busy repairing bikes. However, we are now seeing a shortage in spare parts and this can massively slow us down.
In order to keep this turnaround time manageable, we have tried our best to forecast the demand for consumables (chains, cassettes, etc.) and have these readily available for our customers.
This does mean that we have temporarily turned off parts of the online shop of our website.
This allows us hold stock to help you, our customers first and not have parts snapped up on the website as soon as they arrive.
If you are a customer wishing to discuss a bike purchase, bike repair, or accessories order.
Please contact us on firstname.lastname@example.org, or phone us 01425 482797 during our opening hours.
Monday to Saturday 9am to 6pm
Remember please ride sensibly, take the route less travelled and if coming to see us follow the government guidance.
Thank You All Once Again